GENERAL TERMS AND CONDITIONS
1. Contracting parties, definitions
1.1. Service Provider: the contracting party providing the Service, who, in accordance with the provisions of the contract,
transfers the Apartment to the Guest for a fee.
Service Provider details:
Mundo Collection Kft.
Registered office: 1083 Budapest, Práter utca 6-8. C. lház. Fszt. 002.
Company registration number 01 09 189284
Registering court: Budapest Court of Registration
Tax number: 24717652-2-42
Telephone number: +36 30 011 6507
E-mail address: frontdesk@mundocollection.com
Website operated jointly with the Service Provider’s group of companies: www.vagabondhotels.com
Address of the Service Provider’s head office: 1083 Budapest, Práter utca 6-8. C. lház. Fszt.
002.
Hosting provider details:
Company name: D-EDGE Hospitality Solutions
Registered office: 66 Rue des Archives, 75003 Paris, France
Tax number: FR35 431513852
E-mail address: ahorvath@d-edge.com
Contact person: Ádám Horváth
1.2. Guest: the contracting party who uses the service.
1.3. Parties: the Service Provider and the Guest together.
1.4. Contract: The agreement concluded between the Service Provider and the Guest in accordance with the conditions set out in point 3 of the GTC, which consists of these GTC and the Individual Contract.
1.5. Service: the temporary, fixed-term use of the Apartment for a fee, for the purpose of accommodation.
1.6. Apartment: the property specified in the Contract, in which the Guest may stay for a fixed period specified in the Contract.
1.7. Arrival day: the first day of the provision of the service specified in the Contract,
on which the Guest is obliged to leave the Accommodation by 10 a.m.
1.8. Departure day: the last day of the provision of the service specified in the Contract.
1.9. GTC: general terms and conditions
1.10. Individual contract: a contract concluded between the Parties by the Guest, containing the individual conditions of the reservation.
2. Purpose of the GTC
2.1. The purpose of these GTC is to regulate the legal relationship between the Parties.
2.2. By finalizing the reservation, the Guest acknowledges that he has read and accepted the GTC on the Service Provider’s website or at the Service Provider’s customer service, and that he recognizes all of its provisions as binding on him. In the event that the provisions of the GTC and the Individual contract concluded between the Parties differ, the provisions of the Individual contract shall prevail.
3. Reservation methods, conclusion and temporal scope of the contract, language of the contract
Online reservation, reservation process
3.1. The Guest can book the Service online on the Service Provider’s website www.vagabondhotels.com, according to the booking instructions on the website, as well as through accommodation intermediary websites. When booking online, the Guest accepts the general terms and conditions of the Service Provider and the House Rules published on the website, which form part of the contract.
3.2. The contract is concluded and enters into force when the Guest’s online booking is accepted (confirmed) by the

Service Provider via an e-mail sent to the e-mail address provided by the Guest. If you cannot find the e-mail, please check your SPAM folder. If the confirmation e-mail is not found there either, please contact the
Service Provider. The confirmation email contains the details of the reservation, and the Service Provider sends the GTC as an attachment to the letter, which the Guest has read and accepted prior to the reservation.
3.3. The contract between the Parties is concluded with the confirmation email sent by the Service Provider.
3.4. The Service Provider does not assume liability for damages resulting from incorrect or false data provided, and the Guest bears all responsibility for the truthfulness and accuracy of the data provided by the Guest.
3.5. Steps for booking:
3.5.1. The Guest clicks on the “BOOK NOW” button on the www.vagabondhotels.com website.
3.5.2. The Guest selects the appropriate option from the “Hotel, Number of adults, Number of children” options. The Guest has the option to enter a “Promo code”.
3.5.3. The Guest selects the desired period of stay in the calendar view, then has the opportunity to filter the options by clicking on the
“BOOK” button.
3.5.4. The Guest can select the appropriate one by clicking on the “SELECT” button.
3.5.5. By clicking on the “CONTINUE” button, the Guest is obliged to pay for the reservation, after which the reservation is finalized by providing the requested personal and
card details.
Booking at the customer service
3.6. If the Guest does not book Accommodation via the Service Provider’s website, the contract can be concluded at the Service Provider’s customer service by signing the Individual Contract or by filling out the
electronic registration form. The Guest can also book by sending an email to the Service Provider’s email address frontdesk@mundocollection.com. In this case, the Individual Contract is concluded when the booking is confirmed by the Service Provider via e-mail.
Amendment

3.7. If the Guest wishes to modify his reservation after the conclusion of the contract, but before the use of the Service, the modification shall only be valid if the Service Provider has accepted and confirmed this modification in writing. Confirmation by e-mail shall be deemed to be acceptance in writing.
Term of the contract
3.8. The contract shall be concluded for the period specified in the reservation and confirmed by the Service Provider.
3.9. If the Guest leaves the Apartment before the expiry of the specified period and does not wish to return there, the Service Provider shall be entitled to the full fee for the service specified in the contract. In such a case, the Service Provider shall be obliged to make sure that the Guest no longer wishes to return to the Apartment, and in such case the Service Provider shall not be obliged to reserve the Apartment for the Guest, but shall be entitled to rent it out to a third party.
3.10. The Guest is only entitled to extend the fixed period with the prior written consent of the Service Provider.
Language of the contract
3.11. The contract is concluded in Hungarian or English, according to the Guest’s choice at the time of booking.
4. Service fees
4.1. The Service fees and current discounts can be found on the Service Provider’s website.
Other fees in addition to the Service fee are included in the House Rules.

4.2. The Guest may book the Accommodation at the current fees published on the Service Provider’s website; the Service Provider is not entitled to unilaterally change the service fee after the booking.
4.3. With the exception of the szallas.hu and hotelbeds.com booking sites, the Service fees do not include the 4% tourist tax. If the tourist tax is not included in the price, the Service Provider will charge it and it will be paid together with the accommodation fee.
4.4. The fees specified in HUF are for information purposes only – the Accommodation fee must be paid in EUR, any additional bank charges that may arise will be borne by the Guest.
5. Payment methods
5.1. If the Guest books the Accommodation locally and thus concludes the contract at the Service Provider’s customer service, the Guest is obliged to pay the service fee in full by bank transfer or bank card before handing over the Apartment.
5.2. If the Guest books online, the service fee can be paid either immediately or later, at his/her own choice.
a) Immediate payment (prepaid or NON REF):
The Guest is obliged to pay the full amount of the service fee – minus any discounts – by bank card after the booking is finalized
through the payment system offered on the Service Provider’s website.
The Service Provider charges the full service fee in EUR after the booking. In case of immediate payment, the Guest is entitled to the discounts indicated on the Service Provider’s website.
b) Normal payment:
In case the Guest does not choose immediate payment, the Guest shall provide the Service Provider with the valid bank card details during the booking and undertakes
to pay the full amount of the service fee on the day of arrival before the apartment is handed over.

There is no obligation to pay an advance, but the Service Provider reserves the right to temporarily reserve a certain amount as a guarantee before arrival. The Guest accepts that if the Guest fails to fulfill his payment obligation and the Guest has not cancelled his reservation in accordance with point 6 of the General Terms and Conditions, the Service Provider is entitled to charge the Guest’s bank card with the full amount of the service.
5.3. If the amount on the bank card does not cover the debt, the reservation is invalid.
6. Cancellation of the reservation; "no-show"
6.1. The Guest is entitled to cancel his reservation in writing or by e-mail free of charge, provided that it is made within the free cancellation period as specified in the cancellation conditions. In the event of a cancellation communicated beyond this period, the
Service Provider shall act in accordance with the cancellation conditions available on the booking page related to the given reservation. If the Guest has paid the service fee in part or in full, the Service Provider shall refund the paid amount to the Guest’s bank account within 30 days of the cancellation, in case the Guest is entitled to free cancellation according to the cancellation conditions. The transfer costs shall be borne by the Guest. 6.2. In case the Guest does not cancel his/her reservation and does not report to the Service Provider on the booked Arrival date in order to occupy the Accommodation, or does not notify the Service Provider of his/her arrival at a later time or on a later date, the obligation to provide the Service shall cease at midnight on the day of arrival. Following this, the Service Provider shall be entitled to the full service fee and shall not be obliged to reserve the Apartment for the Guest, and shall be entitled to rent it out to a third party.

6.3. Cancellation Policy
The cancellation policy may vary depending on the booking. Please check the exact cancellation policy on the booking page for the booking. Please note that different cancellation policies apply to bookings that can be modified/cancelled within the deadline and to bookings that are non-refundable in case of cancellation.
7. Handover of the Apartment, departure time and conditions (check-in and check-out)

7.1. Check-in must be carried out online via an online check-in link. The apartment can be booked from 15:00 local time on the arrival day specified in the booking (check-in). When checking in online, the Guest must present a valid credit card. The Service Provider is entitled to request a credit card guarantee.

7.2. The Guest must vacate the Apartment by 10:00 AM (check-out) on the Departure Day at the latest.
If the Guest does not leave the Apartment by 10:00 AM on the Departure Day, he/she shall pay the Service Provider a special fee of 30 EUR/hour from 10:00 AM until departure. The Guest shall pay this fee even if he/she has notified the Service Provider of his/her intention to leave later. 7.3. In the event that the Guest loses the garage door opener or the Apartment key, he/she shall pay a flat-rate compensation of 100 EUR to the Service Provider. 8. Other rights and obligations of the Parties, rules of conduct 8.1. The Guest may use the Apartment and the building in which it is located, in accordance with its current function, for its intended purpose. 8.2. The Service Provider shall provide the services booked and paid for by the Guest in accordance with the provisions of the contract. 8.3. The Guest may not bring pets to the accommodation. If they do, the accommodation is entitled to charge and charge a penalty of EUR 300 per stay.
8.4. The Apartment may only be used by the number of guests specified in the reservation. The Guest is not entitled to rent out the Apartment.
8.5. The Apartments are fully furnished. By occupying the Apartment, the Guest acknowledges the existence and intact condition of the furniture and equipment in the Apartment.
8.6. Smoking is prohibited in the Apartments. If the Service Provider’s employees or other agents or collaborators (e.g. cleaning service) find that the Guest is smoking in the Apartment or if the smoke detector indicates this, the Guest is obliged to pay a flat-rate compensation of EUR 100 to the Service Provider.
8.7. The Guest must immediately notify the Service Provider if he notices any damage to the Apartment or its furniture and fittings, or if any of the furniture and fittings are faulty. The Guest is liable for any damage caused by him to the Apartment or its furniture and fittings. The Guest is also liable for any damage caused by a third party to the Apartment if he has allowed the third party to enter the Apartment.
8.8. The Guest accepts and is obliged to comply with the rules of conduct specified in the House Rules, which are an annex to these GTC and are also posted in the Apartment.
8.9. If the Service Provider is unable to provide the service specified in the contract or to hand over the reserved Apartment to the Guest for a reason within its own sphere of interest (e.g. transfer to another person, temporary operating problems, apartment defects, etc.), the Service Provider is obliged to arrange for the Guest to be accommodated as follows: The Service Provider offers the service specified in the contract in another accommodation of the same category for the period specified in the contract or – if the Apartment is not suitable for accommodation due to a temporary defect – until the end of the defect rectification – for the already confirmed fee. All costs of the replacement accommodation are borne by the Service Provider. If the Service Provider fulfills the above obligations or if the Guest has accepted the replacement accommodation offered to them, the Guest may not subsequently claim compensation. The Service Provider hereby informs the Guest that the service provided by it is considered an intermediary service pursuant to Act C of 2000 on Accounting (hereinafter referred to as the “Accounting Act”), which the Guest acknowledges and accepts by accepting these GTC.

9. Complaints Management
The Service Provider aims to provide the service in accordance with the contract and to the full satisfaction of the Guests. If the Guest nevertheless has a complaint regarding the service, he/she may make a verbal or written complaint to the Service Provider, submit his/her complaint by e-mail, and may also contact a conciliation body as part of alternative dispute resolution, or may also contact the competent district office with his/her complaint.
The Guest may also submit a complaint to the Service Provider by e-mail to frontdesk@mundocollection.com, orally to the Service Provider’s customer service (1083 Budapest, Práter utca 6-8. C. lház.
Fszt. 002.), or by mail sent to the registered office (1083 Budapest, Práter utca 6-8. C. lház.
Fszt. 002.) or to the central office address (1083 Budapest, Práter utca 6-8. C. lház.
Fszt. 002.).
The Service Provider will immediately examine the verbal complaint and remedy it if necessary. If the Guest does not agree with the handling of the complaint or if an immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it and send a copy to the Guest by post or e-mail, or in the case of a verbal complaint made by telephone or using other electronic communication services, at the latest at the same time as the response, within 30 days of the complaint being submitted, electronically. The Service Provider shall respond to a written complaint (including a complaint received by e-mail) in writing as soon as possible, but no later than 30 days after receipt. It shall justify its position rejecting the complaint. If the Guest has a problem, he/she can also use the online dispute resolution provided by the European Commission, a detailed description of which can be found on the
https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks page. You can start the online dispute resolution on the
https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest page.
The Guest can also initiate the procedure of the conciliation bodies, the Service Provider will also cooperate in the
conciliation body procedure. The Guest, who is a consumer, can initiate his/her application before the Conciliation Body competent for his/her place of residence or stay,
or before the Conciliation Body competent for the seat of the Service Provider.
The contact details of the Arbitration Board competent according to the consumer’s place of residence or residence can be found on the website https://bekeltetes.hu/udvozlo, under the menu item Bodies. In the absence of a domestic place of residence or residence of the consumer, the competence of the arbitration board is established by the seat of the enterprise affected by the consumer dispute or the body authorized to represent it. The Arbitration Board competent according to the seat of the Service Provider is the Budapest Arbitration Board (1016 Budapest, Krisztina
krt. 99. I. em. 111.; telephone: +36 (1) 488 21 31; e-mail: bekelteto.testulet@bkik.hu;
mailing address: 1253 Budapest, Pf.: 10.; website: https://bekeltet.bkik.hu).
Further information on conciliation board procedures can be found at
https://bekeltetes.hu/taralom/21/menu/8. More information on submitting applications can be found at
https://bekeltetes.hu/taralom/22/menu/9.

You can also contact the regionally competent district office regarding your consumer complaint. In consumer protection authority cases, the district office acts in the first instance. The competence of the district offices can be found at the link http://jarasinfo.gov.hu/.
You can also contact the European Consumer Centre with your consumer complaint. You can submit a complaint at
https://www.magyarefk.hu/hu/ or at the following contacts: Postal address: 1357 Budapest, Pf. 2.; e-mail:
info@magyarefk.hu; phone: +36 1 896 77 47
10. Liability of the parties for damages
10.1. The Guest may stay and stay in the apartment at his/her own risk.
10.2. The Guest acknowledges that the building in which the Apartment is located does not
have a reception, porter or security service. The Service Provider is not liable for any damage caused to the Guest or persons staying in the Apartment during the Service, as well as for their valuables and movables left in the Apartment or in the building.
10.3. The Guest is liable for all damage caused to the apartment or its furniture by the Guest or any other third party or pet allowed into the Apartment by the Guest.
10.4. If the Guest has given a deposit to the Service Provider, the Service Provider is entitled to use the deposit to compensate for any damage caused to the Apartment or the Apartment’s furniture. The Guest is also obliged to pay for any damage exceeding the deposit. If the Guest has provided a card number as a deposit, then this card shall be used to cover the damage. 11. Termination of the contract 11.1. The Guest is entitled to cancel the reservation only in accordance with point 6.1, within the cancellation period.

11.2. The Guest acknowledges that he/she is not entitled to withdraw from or terminate the contract based on Section 29 (1) point l) of Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
11.3. The Service Provider may terminate the contract with immediate effect if the Guest
a) uses the Apartment for purposes other than its intended purpose or in accordance with its function, or causes damage to the Apartment, its furnishings or equipment, or
b) exhibits behavior contrary to peaceful coexistence with neighbors or persons living or staying in the building, or exhibits behavior contrary to the safety rules of the Accommodation or the House Rules; demonstrates offensive, threatening or other behavior contrary to the general rules of community coexistence while under the influence of drugs or alcohol or
c) violates a material obligation under the contract and fails to cease the breach of contract even after being notified to do so.
In the event of termination with immediate effect, the Service Provider is not obliged to refund the paid fee for the service – either in part or in full – and the Service Provider is entitled to retain the paid amount as a lump sum compensation.
12. Data protection
12.1. The Service Provider processes the personal data provided by the Guest when making a reservation in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as GDPR), as well as the provisions of Act CXII of 2011 on the right to informational self-determination and freedom of information. The purpose of data processing is to provide the accommodation service; conclude the contract; register the Guest; perform the service, including reservation, invoicing, payment of tourist tax, and contact with the Guest; and fulfill claims arising from the contract; handle complaints. Detailed information on the processing of personal data can be found on the Service Provider’s website www.vagabondhotels.com. The Guest acknowledges the knowledge of the data management information by making a reservation.
13. Governing law, jurisdiction
13.1. Hungarian legislation, in particular the provisions of Act V of 2013 on the Civil Code, shall govern any issues not regulated in the contract.
13.2. These GTC are available in Hungarian and English. If the Hungarian and English versions differ, the Hungarian GTC shall govern.
13.3. The Parties shall primarily settle any disputes arising between them amicably.
If the amicable settlement of the dispute fails, the Hungarian courts shall have jurisdiction over the disputes.