Terms & Conditions (Corvin)

GENERAL TERMS AND CONDITIONS

Contracting Parties, Definitions

1.1. Service Provider: the contracting party providing the service, who, in accordance with the provisions of the contract, transfers the Apartment to the Guest for a fee.

Service Provider’s details:

MUNDO Collection Ltd.

Registered office: 1083 Budapest, Práter utca 6-8. C. lház. Ground floor. 002.

Company registration number: 01 09 189284

Registry Court: Metropolitan Court Registration Court

Tax number: 24717652-2-42

Phone number: +36 30 011 6507

Email address: operation@vagabondhotels.com

Service Provider’s website: www.vagabondhotels.com

Address of the Service Provider’s central office: 1083 Budapest, Práter utca 6-8. C. lház. Ground floor. 002.

Hosting Service Provider’s details:

Company name: D-EDGE Hospitality Solutions

Registered office: 66 Rue des Archives, 75003 Paris, France

Tax number: FR35 431513852

Email address: ahorvath@d-edge.com

Contact person: Ádám Horváth

1.2. Guest: the contracting party using the service.

1.3. Parties: the Service Provider and the Guest together.

1.4. Contract: The agreement concluded between the Service Provider and the Guest in accordance with the conditions set forth in Section 3 of the General Terms and Conditions, consisting of this General Terms and Conditions and the Individual Contract.

1.5. Service: temporary, for a specified period, provision of the Apartment for accommodation purposes against payment.

1.6. Apartment: the property specified in the Contract, where the Guest can stay for the specified period defined in the Contract.

1.7. Arrival day: the first day of the provision of services specified in the Contract, on which the Guest is obliged to vacate the Accommodation by 10 a.m.

1.8. Departure day: the last day of the provision of services specified in the Contract.

1.9. General Terms and Conditions (GTC)

1.10. Individual Contract: the contract concluded between the Parties through the reservation made by the Guest, containing the individual terms of the reservation, not documented in writing.

  1. Purpose of the GTC

2.1. The purpose of these General Terms and Conditions is to regulate the legal relationship between the Parties.

2.2. By finalizing the reservation, the Guest acknowledges that they have read and accepted the GTC and all its provisions as binding on themselves, either on the Service Provider’s website or through the Service Provider’s customer service. In cases where the provisions of the GTC and the Individual Contract concluded between the Parties differ, the provisions of the Individual Contract shall prevail.

  1. Reservation methods, conclusion and duration of the contract, language of the contract

Online booking, booking process

3.1. The Guest can make the reservation for the Service online on the Service Provider’s website www.vagabondhotels.com, according to the booking instructions on the website, and also through accommodation intermediary websites. During the online booking process, the Guest accepts the General Terms and Conditions of the Service published on the Service Provider’s website and the House Rules, which are part of the contract.

3.2. The contract is concluded and becomes effective when the Service Provider accepts (confirms) the Guest’s online booking by sending an electronic mail to the e-mail address provided by the Guest. If you cannot find the email, please check your SPAM folder. If the confirmation email is not found there either, please contact the Service Provider. The confirmation email contains the details of the reservation, and as an attachment, the Service Provider sends the GTC, which the Guest has read and accepted prior to making the reservation. The contract does not constitute a written contract. The Service Provider does not archive the contract.

3.3. The contract between the Parties is concluded with the confirmation email sent by the Service Provider.

3.4. The Service Provider is not responsible for damages arising from incorrectly or falsely provided data; the Guest is responsible for the accuracy and correctness of the data provided.

3.5. Steps of the reservation:

3.5.1. The Guest clicks on the “BOOK NOW” button on the www.vagabondhotels.com website.

3.5.2. The Guest selects the appropriate options under “Hotel, Number of adults, Number of children”. The Guest may enter a “Promo code”.

3.5.3. The Guest selects the desired period of stay in the calendar view, then by clicking on the “BOOK” button, they can filter the options.

3.5.4. By clicking on the “SELECT” button, the Guest can choose the appropriate one.

3.5.5. By clicking on the “CONTINUE” button, the Guest incurs the payment obligation for the reservation, which they finalize by providing the requested personal and card details.

Booking at the customer service

3.6. If the Guest does not book Accommodation through the Service Provider’s website, the contract can be concluded at the Service Provider’s customer service by signing an Individual Contract or by filling out an electronic registration form. In addition, the Guest can also make a reservation by sending an email to operation@vagabondhotels.com. In this case, the Individual Contract is concluded when the Service Provider confirms the reservation by email.

Amendment

3.7. If the Guest wishes to modify their reservation after the conclusion of the contract but before using the Service, the modification is valid only if the Service Provider accepts and confirms it in writing. Confirmation by email constitutes written acceptance.

Duration of the contract

3.8. The contract is concluded for the period specified in the reservation and confirmed by the Service Provider.

3.9. If the Guest leaves the Apartment before the expiration of the specified period and does not intend to return, the Service Provider is entitled to the full fee specified in the contract for the service. In such a case, the Service Provider is obliged to ensure that the Guest does not intend to return to the Apartment, and in this case, the Service Provider is not obliged to reserve the Apartment for the Guest but is entitled to rent it to a third party.

3.10. The Guest is only entitled to extend the specified period with the prior written consent of the Service Provider.

Language of the contract

3.11. The contract is concluded in Hungarian or English, according to the Guest’s choice at the time of booking.

 

Service Fees

4.1. The fees for the Service and current discounts are available on the Service Provider’s website. Any additional fees beyond the Service fee are outlined in the House Rules.

4.2. The Guest can reserve the Accommodation at the current rates posted on the Service Provider’s website, and after booking, the Service Provider is not entitled to unilaterally modify the service fee.

4.3. Except for the booking pages of szallas.hu and hotelbeds.com, the Service fees do not include the 4% tourism tax. If the tourism tax is not included in the price, the Service Provider will charge it, and it will be paid together with the accommodation fee.

4.4. The fees specified in HUF are for informational purposes only – the Accommodation fee must be paid in EUR, and any additional bank charges are the responsibility of the Guest.

 

  1. Payment Methods

5.1. If the Guest makes a reservation on-site and thus enters into a contract with the Service Provider at the customer service, then the Guest is required to pay the service fee in full before the transfer of the property by bank transfer or credit card.

5.2. If the Guest reserves online, then the service fee can be paid either immediately or later, according to the Guest’s choice.

  1. a) Immediate payment (prepaid or NON REF):

After finalizing the booking, the Guest is obliged to pay the full amount of the service fee – minus discounts – with a credit card through the payment system offered on the Service Provider’s website. The Service Provider calculates the total service fee in EUR after the booking. In the case of immediate payment, the Guest is entitled to the discounts indicated on the Service Provider’s website.

  1. b) Normal payment:

If the Guest does not choose immediate payment, then during the booking, the Guest provides the Service Provider with valid credit card details and undertakes to pay the full amount of the service fee on the day of arrival before the transfer of the property. The Guest is not obliged to pay a deposit, but the Service Provider reserves the right to temporarily block a certain amount before arrival as a guarantee. The Guest accepts that if they fail to meet their payment obligation and do not cancel the reservation in accordance with Article 6 of the General Terms and Conditions, then the Service Provider is entitled to charge the Guest’s credit card for the full amount of the service.

5.3. If the amount on the credit card does not cover the debt, the reservation is invalid.

  1. Cancellation of Reservation; “No-show”

6.1. The Guest is entitled to cancel their reservation in writing or by email free of charge if the cancellation is made within the free cancellation period specified in the cancellation conditions. In the case of a cancellation communicated beyond this period, the Service Provider will proceed according to the cancellation conditions available on the booking page. If the Guest has partially or fully paid the service fee, the Service Provider will refund the amount paid to the Guest’s bank account within 30 days of the cancellation, if the Guest is entitled to a free cancellation according to the cancellation conditions. The transfer costs are borne by the Guest.

6.2. If the Guest does not cancel their reservation and does not appear at the Service Provider on the day of arrival specified in the reservation for the purpose of occupying the Accommodation, or does not inform the Service Provider of their arrival at a later time or on a later day, then the obligation to provide the Service ceases at midnight on the day of arrival. After this, the Service Provider is entitled to charge the full fee for the service, and is not obliged to reserve the Property for the Guest, but is entitled to rent it to a third party.

6.3. Cancellation Conditions: The cancellation conditions may vary depending on the reservation. Please check the exact cancellation conditions on the booking page. Please note that different cancellation conditions apply to bookings that can be modified/canceled within the deadline and to non-refundable bookings in case of cancellation.

  1. Handover of the Accommodation, time and conditions of departure and arrival (check-in and check-out)

7.1. Check-in is done in person. Occupying the Accommodation (check-in) is possible from 3:00 pm local time on the day of arrival specified in the booking. Upon check-in, the Guest must present a valid credit card. The Service Provider is entitled to request a cash deposit or credit card guarantee.

7.2. The Guest must vacate the Property by 10:00 am (check-out) on the day of departure. If the Guest does not vacate the Property by 10:00 am on the day of departure, then from 10:00 am until departure, the Guest is required to pay a separate fee of 30 EUR/hour to the Service Provider. The Guest is required to pay this fee even if they informed the Service Provider of their intention to depart later.

7.3. In case the Guest loses the garage gate opener or the key to the Accommodation, they are required to pay a flat-rate compensation of 100 EUR to the 8. Service Provider.

Other rights and obligations of the Parties, behavioral rules

8.1. The Guest may use the Accommodation and the building in which it is located in accordance with its current function, and for its intended purpose.

8.2. The Service Provider provides the service booked and paid for by the Guest in accordance with the provisions of the contract.

8.3. The Guest may keep pets in the Accommodation only with the prior written consent of the Service Provider, who is entitled to charge a separate fee of 15 EUR/night for this.

8.4. Only as many guests as specified in the booking may use the Accommodation. The Guest is not entitled to sublet the Accommodation.

8.5. The Accommodations are fully furnished. By occupying the Accommodation, the Guest acknowledges the presence and good condition of the furniture and equipment in the Accommodation.

8.6. Smoking is prohibited in the Accommodations. If the employees of the Service Provider or other authorized persons (e.g., cleaning service) observe that the Guest is smoking in the Accommodation, or if the smoke detector indicates this, the Guest is required to pay a flat-rate compensation of 100 EUR to the Service Provider.

8.7. The Guest must immediately notify the Service Provider if they notice any damage to the Accommodation or its furniture, equipment, or if there is a malfunction in any of the furniture and equipment. The Guest is liable for any damage caused by them in the Accommodation or its furniture, equipment. The Guest is also liable for damages caused by third parties in the Accommodation if the Guest allowed the third party to enter the Accommodation.

8.8. The Guest accepts and is obliged to comply with the behavioral rules specified in the House Rules, which form an annex to these GTCs and are also posted in the Accommodations.

8.9. If, due to reasons within the Service Provider’s own sphere of interest (e.g., transfer to another person, temporary operational problems, defects in the Accommodation, etc.), the Service Provider cannot provide the service specified in the contract, or transfer the booked Property to the Guest, then the Service Provider is obliged to provide accommodation for the Guest as follows: The Service Provider offers the service specified in the contract at another accommodation of the same category, for the duration specified in the contract or – if the Accommodation is temporarily unsuitable for accommodation due to a defect – until the defect is rectified, against the already confirmed fee. The Service Provider bears all costs of the substitute accommodation. If the Service Provider fulfills the above obligations, or if the Guest accepts the substitute accommodation offered to them, then the Guest cannot claim damages retroactively.

 

  1. Complaint Handling

The purpose of the Service Provider is to fulfill the service in accordance with the contract and to the complete satisfaction of the Guests. If the Guest still has any complaints regarding the service, they can express them verbally and in writing to the Service Provider. The complaint can also be submitted via email, or the Guest may resort to alternative dispute resolution by contacting a conciliation body or the competent district office with their complaint. The Guest may address their complaint to the Service Provider at the email address operation@vagabondhotels.com, verbally at the Service Provider’s customer service (1061 Budapest, Paulay Ede utca 3.), or by sending a postal letter to the headquarters (1083 Budapest, Práter utca 6-8. C. lház. Fszt. 002.) or central office (1083 Budapest, Práter utca 6-8. C. lház. Fszt. 002.). The Service Provider will promptly investigate any verbal complaint and, if necessary, take corrective action. If the Guest disagrees with the handling of the complaint or immediate investigation is not possible, the Service Provider will promptly record the complaint and its position on it and send a copy of the protocol to the Guest by postal mail or email, or by other electronic communication services, no later than 30 days from the date of the complaint, but at the same time as the response, in the case of a verbally communicated complaint. The written complaint (including complaints received by email) will be answered by the Service Provider in writing as soon as possible but no later than 30 days after receipt. The Service Provider will justify its decision to reject the complaint. If the Guest encounters a problem, they may also use the online dispute resolution provided by the European Commission, detailed instructions for which can be found at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks. The Guest can initiate online dispute resolution at https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest. The Guest may also initiate conciliation proceedings, and the Service Provider will cooperate in conciliation proceedings. The Guest, considered a consumer, may submit their request to the Conciliation Board competent according to their place of residence or domicile, or the Conciliation Board competent according to the Service Provider’s registered office. The contact details of the Conciliation Boards competent according to the consumer’s place of residence or domicile can be found at https://bekeltetes.hu/udvozlo under the “Testületek” menu. If the consumer does not have a domestic residence or domicile, the jurisdiction of the conciliation board is based on the registered office of the undertaking involved in the consumer dispute or the body authorized to represent it. The Conciliation Board competent according to the Service Provider’s registered office is the Budapest Conciliation Board (1016 Budapest, Krisztina krt. 99. 1st floor 111.; phone: +36 (1) 488 21 31; email: bekelteto.testulet@bkik.hu; mailing address: 1253 Budapest, Pf.: 10.; website: https://bekeltet.bkik.hu). Further information on conciliation proceedings can be found at https://bekeltetes.hu/tartalom/21/menu/8. Information on submitting applications can be found at https://bekeltetes.hu/tartalom/22/menu/9. In addition to the Conciliation Boards, the Guest may also turn to the European Consumer Centre regarding their consumer complaint. Complaints can be submitted at https://www.magyarefk.hu/hu/ or via the following contact details: Mailing address: 1357 Budapest, Pf. 2.; email: info@magyarefk.hu; phone: +36 1 896 77 47.

  1. Liability for Damages

10.1. The Guest may stay in and occupy the apartment at their own risk.

10.2. The Guest acknowledges that the building where the Apartment is located does not have a reception, concierge, or security service. The Service Provider is not liable for damages caused to the Guest or persons staying in the Apartment during the provision of the Service, as well as for their belongings left in the Apartment or the building.

10.3. The Guest is liable for any damage caused to the Apartment or its furnishings by the Guest or any third party admitted to the Apartment by the Guest or any pets.

10.4. If the Guest has provided a deposit to the Service Provider, the Service Provider is entitled to use the deposit to compensate for damages caused to the Apartment or its furnishings. The Guest is obliged to pay for damages exceeding the amount of the deposit. If the Guest has provided card data as a deposit, then in that case, the designated card shall be used to cover the damages.

  1. Termination of the Contract

11.1. The Guest is only entitled to cancel the reservation according to point 6.1. within the cancellation period.

11.2. The Guest acknowledges that according to Section 29(1)(l) of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, they are not entitled to withdraw from or terminate the contract.

11.3. The Service Provider may terminate the contract with immediate effect if the Guest:

  1. a) uses the Apartment inappropriately, contrary to its intended purpose, or causes damage to the furnishings or equipment in the Apartment;
  2. b) displays behavior towards neighbors or persons living or staying in the building that is contrary to peaceful coexistence, violates the safety rules of the Accommodation or the House Rules; behaves offensively, threateningly, or in a manner contrary to the general rules of community life under the influence of drugs or alcohol; or
  3. c) breaches a material obligation under the contract and fails to cease the breach after being requested to do so.

In the event of termination with immediate effect, the Service Provider is not obliged to refund the paid service fee, in whole or in part, and is entitled to retain the entire amount paid as lump-sum compensation.

  1. Data Protection

12.1. The Service Provider processes the personal data provided by the Guest at the time of booking in accordance with the General Data Protection Regulation (GDPR) and the provisions of Act CXII of 2011 on informational self-determination and freedom of information. The purpose of data processing includes providing accommodation services; concluding the contract; Guest registration; service delivery, including booking, invoicing, tourist tax payment, and communication with Guests; as well as fulfilling contractual obligations and handling complaints. Detailed information on data processing can be found on the Service Provider’s website www.vagabondhotels.com. By making a reservation, the Guest acknowledges having read the data processing information.

  1. Applicable Law, Jurisdiction

13.1. Matters not regulated in the contract are governed by Hungarian laws, especially the provisions of Act V of 2013 on the Civil Code.

13.2. This GTC is available in Hungarian and English. In case of discrepancies between the Hungarian and English versions, the Hungarian version shall prevail.

13.3. The Parties shall primarily settle disputes arising between them amicably. If the amicable resolution of the dispute is unsuccessful, the Hungarian courts shall have exclusive jurisdiction.

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